What is the minimum order?
First time minimum order is $250 Canadian (free shipping on first time order). Minimum reorder amount is $200 Canadian. [before taxes] Orders $350 and above ship for free.
What payment types do you accept?
We require payment by credit card for the first 3 orders, after which payment is due within 30 days of the date shipped. We accept Visa, Mastercard, American Express, Paypal, Discover and e-Transfer. We do not accept C.O.D. payment. Customers who pay by credit card will be charged at the time orders are being packed to ship. Accounts will be emailed a receipt once the order is paid, signifying your order is getting ready to ship.
What is your shipping policy?
Shipping is free on orders of $350 and above, and a flat rate shipping fee of $12 on anything below. Orders are shipped via Canada Post. Please provide any special shipping instructions or guidelines at the time the order is placed. Orders are shipped from Halifax, Nova Scotia. Standard shipping times: Local - 1 day; Regional - 1 to 3 days; National - 2 to 7 days.
How long does it take for my order to ship?
Please allow 3 – 7 business days for your order to be lovingly handmade and shipped!
How do I process a claim or return?
All claims for exchanges or returns must be made within 7 days of receipt of goods with photographic evidence of damaged goods on arrival or a false shipment. Returns from customers are accepted with photographic evidence of damage up to 30 days with receipt - store will be credited for the value.